Privacy Policy
How we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988.
Your Privacy Matters
1. Introduction
A&J Mechanical Services Pty Ltd (ABN 97 699 441 784, ACN 699 441 784) is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you interact with our website at ajmechanicalservicespty.site or engage our services.
2. Collection of Personal Information
We collect personal information that you voluntarily provide, including but not limited to:
- Name and contact details (email, phone number, postal address)
- Business name and ABN where applicable
- Enquiry or service request details
- Website usage data via cookies (see Section 4)
We collect information through contact forms, email correspondence, phone calls, and automated tracking technologies.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide requested services
- Process service requests and contractual obligations
- Send administrative or operational communications related to our engagement
- Comply with legal and regulatory obligations
- Improve our website and services
We will not use your information for any purpose beyond those described above without your explicit consent.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how our site is used. We use cookies for:
- Essential site functionality (session management)
- Understanding visitor behaviour through aggregate, anonymised analytics
You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Disclosure of Personal Information
We do not sell, trade, or rent personal information to third parties. We may disclose your information only when required by law or with your consent, including:
- Regulatory authorities where mandated
- Service providers who assist us in operating our business (and who are bound by confidentiality obligations)
6. Your Rights Under the Australian Privacy Act
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request that inaccurate or outdated information be corrected.
- Deletion — Request that your personal information be deleted in certain circumstances.
- Complaint — Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.
To exercise any of these rights, contact us at [email protected].
7. Data Security
We implement reasonable security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage, encrypted communications where feasible, and restricted access for authorised personnel only.
8. Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take steps to securely destroy or de-identify it.
9. Children's Privacy
Our services and website are not directed at individuals under the age of 13. We do not knowingly collect personal information from children.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact us:
ABN 97 699 441 784 | ACN 699 441 784